FAQ
What is Fright Factory?
Fright Factory is a 25,000-square-foot, high-intensity haunted attraction housed inside a 120+ year-old factory in South Philadelphia.
It's Raining or Snowing. There is a Hurricane/Tsunami or better yet a Zombie Apocalypse. Are You Open?
Rain or shine, the Fright Factory is always open! Unless otherwise noted on our website or Facebook page.
Can I buy tickets online?
Yes, tickets are available online! Online sales close at 7:00 PM EST each night. For example, on 10/31/20XX, you can purchase tickets online up until 7:00 PM EST. After that, tickets for that night must be purchased at the door. This schedule repeats for every attraction night.
Are there any fees for tickets?
Online ticket sales include a small service fee. To avoid this fee, you may purchase a physical ticket at our ticket booth.
What if I cant buy tickets online?
If you miss the 7:00 PM EST online cutoff, tickets can still be purchased at our on-site ticket booth located outside the haunt. Please note: the ticket booth closes 30 minutes before our closing time each night.
What if I purchased tickets and cannot make it?
If you purchased tickets for a night you could not attend, you may visit our ticket booth on another attraction night. Inform our staff that you are exchanging tickets, and they will assist you. Please note: we do not offer refunds under any circumstances. Tickets can only be exchanged for another night of equal value. For example, a $35 ticket can only be used on another $35 ticket night, and a $40 ticket can only be used on another $40 ticket night.
Do you offer Group Rates?
Yes! We offer special rates for groups of 15 or more. Please contact us for details by calling 215 33-GHOST or emailing info@frightfactoryphilly.com
Do you accept coupons? What nights do you allow coupons?
We accept coupons every night except Saturdays. Please note: discounts and promotions cannot be combined.
Is there Parking? How Much?
Yes, parking is FREE! Parking is available on Jackson & Swanson Streets, as well as in designated areas under I-95.
Where is Fright Factory Located?
Fright Factory is located at 2200 S Swanson Street, Philadelphia, PA 19148 just one block south of Snyder Avenue, right off I-95.
What time does Fright Factory Close?
We close once all paying customers have gone through the attraction. Please check our Ticket Page for official hours.
How does the VIP Ticket work?
Skip the wait with VIP Tickets! For just $15 more per ticket, you’ll move straight to the front of the line.
Is there security at Fright Factory?
For everyone’s safety, each guest will be patted down by security before entering the attraction. Please note: any prohibited or inappropriate items will be confiscated and not returned. Prohibited items include (but are not limited to): lighters, matches, weapons of any kind, mace/pepper spray, and alcohol.
How long does it take to go through everything?
The haunt experience lasts approximately 30 to 40 minutes, depending on your pace. On busy nights, wait times may extend your overall visit.
Do you take charge cards?
Yes! We accept all major credit and debit cards both online and at our on-site ticket window.
Can I wear a costume inside Fright Factory?
No, costumes are not allowed inside the attraction. If you’d like to experience the thrill of scaring guests, please contact us about our Fear Package opportunity.
Is there food available?
On select nights, we will have food trucks or concession carts located out front with food and drinks available for purchase.
Are you open Halloween?
Yes! Fright Factory is open every Halloween night. Please check our Ticket Page for hours and details.
How can I get an answer to a question not answered here?
If you have a question that was not answered here, please contact us by email at info@frightfactoryphilly.com, by phone at (215) 334-4678, or through our Contact Page on the website. We’ll respond as soon as possible.
